Last updated: October 15, 2026
This page applies to purchases from Golf Cart Buddy LLC (“Golf Cart Buddy”, “we”, “us”), 216 Spaulding Street, Port Charlotte, FL 33953, phone +1 (941) 433-8992, through golfcartsbuddy.com.
We want you to be happy with your purchase. Here is how returns, exchanges and refunds work.
Return window and conditions
- Returns are accepted within 30 days of delivery.
- Items must be unused and in their original condition and packaging, with all accessories included.
- Vehicles that have been driven or used after delivery cannot be returned. Unwrapping and inspecting the vehicle at delivery, as our Shipping Policy asks, does not count as use.
How to start a return
- Email us at sales@golfcartsbuddy.com with your order number and the reason for the return. Always contact us before sending anything back: items returned without our approval will not be accepted.
- For damaged or defective items, include photos or videos so we can handle your return quickly.
- Once your return is approved, we arrange pickup from your address and send you the instructions.
- Pack the item securely in its original packaging with all included accessories.
Return shipping costs
- If the return is due to our error (wrong item, defect or quality issue), we pay the return shipping.
- If you are returning an item because you changed your mind or ordered the wrong item, you pay the return shipping, and the original shipping charge ($499 per golf cart) is not refunded.
Restocking fee
- Returns because you changed your mind or ordered the wrong item have a 15% restocking fee, calculated on the price of the returned item and deducted from your refund.
- There is no restocking fee when the return is due to our error, a defect or damage in shipping.
Refunds
- We inspect the returned item to confirm it meets the conditions above.
- If the return is due to our error, we also refund the original shipping charge.
- Once approved, we issue your refund within 1 to 2 business days, using your original payment method. Payments made by card through Stripe are refunded to the same card. Payments made by bank transfer are refunded by bank transfer.
What is not covered by returns
- Damage from negligence or misuse
- Damage from unauthorized modifications
- Damage from natural disasters
- Damage from not following the owner’s manual
- Normal wear on parts designed to wear out
- Theft or loss of the product after delivery
These cases cannot be returned, but some may qualify for repair or replacement under our Limited Warranty. Contact us to find out.
Defective or damaged on arrival
If your item arrives defective or damaged in shipping, contact us right away with photos or video. Please also follow the delivery inspection steps in our Shipping Policy.
- Minor transit damage or a defective component (for example a scratched panel, a damaged light or a faulty accessory): we ship a replacement part free of charge.
- Severe damage that makes the vehicle unsafe or unusable: we replace the vehicle, after our team reviews your photos or video.
We recommend checking your item and its packaging as soon as it arrives, and keeping photos in case a claim is needed.